Frequently Asked Questions

What is your shipping schedule?
We ship Monday-Friday, excluding holidays and extreme weather issues. The roastery is closed on Saturday and Sunday.

When will my order shipped once I place it?
Orders placed after 6am EST will be shipped the following day. Orders placed on Friday after 6am or Saturday and Sunday will be shipped the following Monday, unless we are closed for a holiday, in which case it will be shipped Tuesday. Please note that, because coffee is a very time-sensitive product, our roast schedule may be changed due to the need to roast fresh coffee.

Where is my order?
You will receive a tracking update once your order has reached our carrier. If you have questions, please reach out to us: hello@georgehowellcoffee.mom

Can I send a gift?
Yes! You may add a gift message in your cart before checking out.

Can I have my bulk coffee ground?
Unfortunately, we cannot grind any of our 2 or 5lb bags.

Can I have my Limited roast coffee ground?
Yes, please leave the grind you wish to receive in the “Note to Seller” box in your cart.

Do you sell gift cards?
Yes, but only gift cards for our online store. If you are looking to purchase a café gift card, please do so through the Toast app.

Can I change my shipping method once my order is placed?
Unfortunately, once an order is placed, we cannot change your method as it is paid for securely during checkout.

What happens if my order is lost?
We are not responsible for packages that are rerouted and not delivered. If a package is shipped to an access point and not picked up within the allotted time, we are not responsible for reshipping it.

How do I get free shipping?
Orders $50 or more receive free shipping!

I have a question/comment about my experience with George Howell Coffee. Who do I contact?
Please direct any comments, questions, or concerns to hello@georgehowellcoffee.momand we will be in touch in a timely manner.

What is the best way to brew my coffee?
We suggest investing in a trusted brewer, grinder, scale, and good water (filtered, spring, Third Wave) to get the most out of your brewing experience. A good grinder will ensure even extraction in your brew, yielding a clean and flavorful cup. This cup is also achieved in part by weighing your beans to the desired strength using a scale. To be ultra precise like our QC group, weigh the necessary volume of water for the desired strength. Use filtered, spring water, or try Third Wave Water packets added to distilled water to ensure your cup tastes clean and balanced. Whichever method you choose to make coffee at home, we have many brewing guides you can follow for how to get the most out of your cup.

How should I store my coffee?
We recommend that once your coffee is opened, it be stored in your freezer either vacuum sealed, in its original packaging, or better yet, in a Ziploc bag with the air expelled. Take your coffee out of the freezer and grind immediately for best results. We also store all our green, unroasted coffee in commercial freezers. Freezing green coffee allows us to stop the aging process of coffee to maintain its flavor and integrity. This also provides us with the ability to roast year-round and not depend on the harvest schedule, therefore allowing us to sell you freshly roasted, high-quality coffees every day!

How do you source your coffee?
Our coffee sourcing is based primarily on relationships we build with coffee farms over many years of visiting and buying coffee from them. The Cup of Excellence, co-founded by George in 1999, has also provided an essential tool in discovering quality farms through coffee auctions in origin countries. We buy directly from many of these farms and pay above Fair-Trade pricing to ensure farmers are being compensated appropriately for their work.

What kind of roasts do you offer?
Our specialty, and what George is dedicated to perfecting, is our light roast coffees. Light roast highlights the vibrant acidity and complexity from each region. However, we also offer medium roasts of some coffees which are ideal for a richer drip coffee, espresso, and excellent as an iced coffee. If you prefer dark roast coffees, we have a few options and a cold brew blend.

Do you sell brewing equipment and supplies?
Yes! We have everything you need to brew the perfect cup. For a full list of equipment and supplies we currently offer online, visit “Gear” on our website. We also offer equipment and supplies at our Godfrey Hotel and Newtonville locations.

Where can I buy your coffee?
We sell our coffee on our website as well as at our cafés, most New England area Whole Foods locations, coffee shops, and retail locations in New England and beyond. All online orders on our website over $50 ship free!

When will my coffee be delivered?
Coffee deliveries depend on when and where you place your order as well as the shipping method chosen during checkout. We ship on Monday-Friday, excluding federal weekday holidays.

How can I sell George Howell Coffee at my café?
Visit our wholesale page for information or email sales@georgehowellcoffee.mom

Are you hiring?
We are always accepting applications to join our team cafes or roastery. Feel free to send your resume to careers@georgehowellcoffee.mom. If we are actively hiring and think you’d be a good fit, we will reach out for an interview.